Cancellation & Refund Policy

Flexible

Cancel up to 24 hours before check-in for a full refund of the nightly rate and cleaning fee. Cancel later and the first night is retained by the owner; remaining nights are refunded.

Moderate

Cancel at least 5 days before check-in for a full refund. Cancel within 5 days and 50% of the nightly rate is retained; the cleaning fee is always refunded for stays that do not happen.

Strict

Cancel at least 14 days before check-in for a full refund. Cancel within 14 days and 50% is refunded; within 48 hours of check-in there is no refund of the nightly rate.

Owner cancellations and disruption

If an owner cancels a confirmed booking, the guest receives a full refund and the listing may be suspended pending review.

Where a cyclone warning, flooding, road closure or government directive makes travel unsafe or unlawful, Noda Vale may authorise a full refund regardless of the listing policy.

How refunds are paid

Refunds are returned by the same method used to pay, normally within 5 to 10 working days. Contact us through the Help & Support page with your booking reference if a refund is delayed.