Booking Terms

1. Requesting a stay

Choose your dates and guest numbers, select a payment method the owner accepts, and send your request. Owners have 48 hours to accept or decline; unanswered requests expire and nothing is owed.

Where a listing offers instant booking, your stay is created immediately and moves straight to payment.

2. Payment and confirmation

After acceptance you pay using M-PAiSA, MyCash, bank transfer, or pay-on-arrival where the owner allows it. Your booking shows as confirmed once the owner records the payment as received, or immediately for pay-on-arrival stays.

3. Guests, check-in and house rules

Only the guests declared in the booking may stay. Check-in and check-out times and house rules are shown on the listing and form part of the booking. Owners may refuse entry where guest numbers or identity do not match the booking.

4. Changes and no-shows

Date or guest changes must be agreed with the owner through Noda Vale messages; a new booking may be required. Failing to arrive without cancelling is treated as a cancellation on the day of check-in under the listing's cancellation policy.