Privacy Policy

1. Information we collect

Account details: name, email, phone number and profile photo.

Verification details: your legal name, date of birth, identity document type and number (passport, voter registration card or TIN card), a copy of that document and, where required, proof of address.

Booking and listing details: stay dates, guest numbers, messages, reviews, property information and payment references.

Technical details: device, browser and usage information needed to keep the service secure and working.

2. Why we use it

To confirm Fijian citizenship so local rates go to the people they are meant for; to create and manage bookings; to let guests and owners communicate safely; to prevent fraud and abuse; to provide support; and to meet legal obligations.

3. Who sees your information

Owners see the guest's name, guest numbers, stay dates and any message you send — never your identity documents. Guests see the owner's listing details and display name.

Identity documents are stored in restricted storage and are visible only to the Noda Vale verification team. We never sell personal information.

4. Retention and security

Identity documents are deleted once verification is decided and any legal retention period has passed. Bookings, payments and reviews are retained while your account is active and for as long as required for tax, safety and dispute purposes.

Data is encrypted in transit and at rest, and access is restricted by role.

5. Your choices

You can access, correct or request deletion of your information, or withdraw verification consent, through the Help & Support page. Deleting verification data means local rates will no longer be available to your account.